Software-Support for your Emerald solutions

Emerald Software provides support to its customers to ensure availability and functional efficiency in accordance with the respective product documentation. As well our customers can rely on continous enhancements of the Emerald software and partner solutions.

A pre-requisite to this is an existing software maintenance agreement with Emerald Software.

The Emerald Software support center is available during the hours of 8:30 am - 5:30 pm (german time) Monday to Friday inclusive, excluding public german and bavarian holidays* or possible closings the day before.

Phone number Support-Center Central Europe:

+49 (0) 700 - C L E V E R H E L P

+49 (0) 700 - 253 837 43

Adress Support-Center Central Europe:

Emerald Software GmbH

Haunstetter Strasse 167b

86161 Augsburg

E-Mail: support@emeraldsoft.com

For support of critical nature after normal Emerald Software business hours you might want to contact the support desk at the vendor directly. Please note that this direct service is not free of charge or included in your maintenance agreement with Emerald Software and it might not be available always.

CSI International - http://www.csi-international.com/support.htm

Data 21 - http://www.data21.com/support/default.asp

Open Software Technologies - http://www.open-softech.com/tsupport.htm

* Public holidays in Bavaria/Germany 2011: