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Software-Support for your Emerald solutions

 

 

 

Emerald Software provides support to its customers to ensure availability and functional efficiency in accordance with the respective product documentation. As well our customers can rely on continous enhancements of the Emerald software and partner solutions.

A pre-requisite to this is an existing software maintenance agreement with Emerald Software.

 

The Emerald Software support center is available during the hours of 8:30 am - 5:30 pm (german time) Monday to Friday inclusive, excluding public german and bavarian holidays* or possible closings the day before.

 

Phone number Support-Center Central Europe:

 

+49 (0) 700 - C L E V E R H E L P

+49 (0) 700 - 253 837 43

 

Adress Support-Center Central Europe:

Emerald Software GmbH

Haunstetter Strasse 167b

86161 Augsburg

E-Mail: support@emeraldsoft.com

 

 

For support of critical nature after normal Emerald Software business hours you might want to contact the support desk at the vendor directly. Please note that this direct service is not free of charge or included in your maintenance agreement with Emerald Software and it might not be available always.

 

CSI International - http://www.csi-international.com/support.htm

Data 21 - http://www.data21.com/support/default.asp

Open Software Technologies - http://www.open-softech.com/tsupport.htm

 

 

* Public holidays in Bavaria/Germany 2011:

Saturday, 01.01.2011 New Year's Day

Thursday, 06.01.2011

Epiphany

Friday, 22.04.2011

Good Friday

Monday, 25.04.2011

Easter Monday

Sunday, 01.05.2011

Labour Day

Thursday, 02.06.2011

Ascension Day

Monday, 13.06.2011

Whitmonday

Thursday, 23.06.2011

Corpus Christi

Monday, 08.08.2011 Augsburg
Monday, 15.08.2011

Assumption Day

Monday, 03.10.2011 German Unification Day
Tuesday, 01.11.2011 All Saints' Day
Saturday, 24.12.2011 Christmas

Sunday, 25.12.2011

Christmas Day

Monday, 26.12.2011

Boxing Day

Saturday, 31.12.2011

New Year's Eve
Sunday, 01.01.2012 New Year

Friday, 06.01.2012

Epiphany

 

 

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