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WOTAN EndtoEnd-Monitoring for SAP®
Availability and performance monitoring of SAP applications
- Performance tests for SAP applications from an end-users point of view
- Control of tested applications on several distributed workplaces (agents)
- Central event reporting
- Active information / Alerting when SLAs are not met
- History reports and graphics including zoom-function
- No additional SAP-licenses required.
IT-departments today act as Service Providers. This requires a qualified and verifiable proof of availability and Quality of Services (QoS) and applications.
The customer assumes that applications are available permanently. But how about the perceived availability from an end-users point of view?
Response time behaviour of applications has a substantial influence on customer satisfaction with an application and the Service Provider behind. Let alone the user productivity from a companies point of view.
What's the point for an end-user when SAP-Servers are 99,99...% available but the response times of the required applications are that high that the workflow is disturbed?
Response times are a substantial factor for the appreciation of service quality by a customer.
WOTAN EndtoEnd-Monitoring for SAP includes all important aspects of monitoring the performance of an application. Essential influence on the response time like routers, network and bandwidth are observed.
Example:
Start of an SAP-application in Hongkong from a data center in Germany. WOTAN monitors the transaction, how long it took until the user in Honkong for example was displayed the material availability.
Based on agents the real response times for the end-user are measured, archived in a database and graphically displayed. One click provides a report. This enables the IT as a Service Provider at any given point in time to proof availability and Quality of service.
WOTAN Cockpit
The WOTAN Cockpit-function offers a clear view over the current performance. Exceeding thresholds which possibly can result in a breach of SLAs can automatically set off the alarm via email or SMS. The comprehensive capabilities of the enterprise-wide monitoring and alerting solution WOTAN are available for this.
WOTAN EndtoEnd-Monitoring is available for all SAP-applications. There is no access to SAP-Servers, this means there are no extra authorizations necessary. No additional SAP-licenses are required.
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